Physical product orders have a 3-7 working days processing period. Once your order is processed and received by the courier, you will receive a tracking number. Our processing time varies and depends on our workload and order volume. Our customers are always updated via email.
Firstly, RIP to those products- we take such matters very seriously and will look into individual cases thoroughly.
If the products were damaged/lost during delivery, email us proof and your order number and your product will be replaced as soon as possible.
We process orders in the order that they arrive, based on current demand, our times vary, keep in mind our products are handmade and this influences our processing times. . Estimated processing time is 5 working days.
No, our products are exclusively available on aronaskin.com and we do not offer wholesale purchases at this time- we also do not have resellers and stockists.
All Arona Skin products are safe to use. Products may slightly change colour because it is handmade. Shake well and continue to use as usual.
Our products may contain nuts and we advise you not to use our products if you have a nut allergy. For other allergies, always test a product on a patch of skin [not on your face] before use.